Privacy Policy

NaiRoute Technology LTD is registered in Nigeria and provides payment infrastructure, wallet services, and compliance tooling for Nigeria–China trade flows.

For privacy enquiries, contact hello@nairoute.com.

We collect information necessary to operate regulated financial services, prevent fraud, and support your account:

• Identity and contact details such as name, email, phone number, and business information.
• Verification data including government ID, BVN or equivalent identifiers, and KYC/KYB documents.
• Transaction data including transfer amounts, currencies, beneficiaries, timestamps, and status updates.
• Technical data such as device identifiers, IP address, app version, and security logs.
• Communications you send through support forms, email, or in-app messages.

We use personal data to:

• Create and maintain your account and wallet balances.
• Process transfers, settlements, and related compliance checks.
• Verify identity, monitor suspicious activity, and meet legal obligations.
• Send service notifications about transfers, security events, and account changes.
• Improve product performance, troubleshoot issues, and respond to support requests.
• Send marketing communications only where you have opted in.

We process data to perform our contract with you, comply with anti-money laundering and counter-terrorist financing obligations, protect legitimate security interests, and pursue lawful business operations.

We may share data with regulated payment partners, banking institutions, identity verification providers, cloud infrastructure vendors, and authorities where required by law.

We retain records for as long as needed to provide services, resolve disputes, enforce agreements, and satisfy regulatory retention periods.

We apply administrative, technical, and organizational safeguards including access controls, encryption in transit, monitoring, and staff training. No method of transmission or storage is completely secure, but we work continuously to protect your information.

Depending on applicable law, you may request:

• Access to personal data we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion where legally permissible.
• Restriction or objection to certain processing activities.
• Withdrawal of marketing consent at any time.

Because NaiRoute facilitates cross-border payments, your information may be processed in Nigeria and other jurisdictions where our partners operate. We take steps to ensure appropriate safeguards are in place when data crosses borders.

We may update this Privacy Policy from time to time. Material changes will be communicated through the website or app. Continued use of NaiRoute after an update constitutes acceptance of the revised policy.